Frequently Asked Questions (FAQ)

Q: Are LED high bay lights significantly more energy-efficient than traditional HID fixtures?

A: Absolutely. Our LED high bay fixtures are engineered for maximum luminous efficacy, typically requiring 60% to 70% less power than old metal halide or fluorescent systems while providing superior light quality. This drastic reduction in energy consumption ensures a swift and measurable Return on Investment (ROI) for any major facility upgrade.

Q: How long can I expect these high bay LED lights to last in a busy industrial environment?

A: You can expect exceptional longevity. Most of our commercial-grade LED high bays are rated for operational lifetimes of 50,000 hours or more. For facilities operating two or three shifts, this translates into years of maintenance-free performance, eliminating the recurring and costly need for lift rentals and labor to change bulbs and ballasts in high ceilings.

Q: Are these I-Beam fixtures truly suitable for high-ceiling warehouses and manufacturing plants?

A: Yes, they are purpose-built for high-bay applications. These lights are engineered to project powerful, concentrated illumination from mounting heights of 15 feet (5 meters) and above. Their robust I-Beam construction and focused optics ensure that light reaches the floor and racking aisles with the necessary brightness and uniformity required for safe and efficient industrial work.

Q: Does switching to LED high bays actually help reduce facility HVAC (cooling) costs?

A: It does. A major advantage of LED technology is its thermal efficiency. Because our high bay fixtures produce significantly less ambient heat than legacy lighting systems, they reduce the thermal load inside your building. This relief on your air conditioning and ventilation equipment can result in noticeable savings on your overall cooling expenses, contributing positively to your Total Cost of Ownership (TCO).

Q: Are these high bay fixtures fully certified for commercial projects in the North American market?

A: Yes. Compliance is paramount. Our I-Beam High Bay lights are certified for safety with UL Listing and meet crucial energy efficiency standards through DLC Premium Listing. These certifications ensure the fixtures are accepted nationwide for new installations and are eligible for utility rebate programs across the U.S. and Canada.

Q: Are these fixtures compatible with modern warehouse control systems, such as dimming?

A: They are. All fixtures are designed with standard commercial compatibility, featuring 0–10V dimming capabilities. This allows facility managers to easily integrate the high bays into sophisticated lighting control systems, enabling daylight harvesting, occupancy sensing, and scheduled dimming to further maximize energy savings.

Q: What is the typical Minimum Order Quantity (MOQ) required to access your distributor or bulk contractor pricing?

A: Our MOQ varies based on the specific fixture model, but we structure our pricing tiers to support long-term partnerships. Please submit a request detailing your estimated annual volume and target price, and our U.S. sales support team will respond with a tailored quote and specific MOQ guidelines.

Q: Can you handle OEM/ODM requests, such as custom branding, packaging, or driver adjustments for our US lighting brand?

A: Yes. We are specialists in OEM/ODM services for North American brands. We can customize the fixture finishes (e.g., specific RAL colors), modify lumen packages, adjust the up/down light distribution ratio, and integrate your proprietary drivers or branding onto the housing and packaging, all while maintaining required UL/DLC compliance.

Q: What are the typical lead times and shipping terms (e.g., FOB) for large bulk orders to the U.S.?

A: Standard production lead time is typically 3–4 weeks after order confirmation. We primarily quote EXW(FOB and DDP are optional) and can arrange competitive freight options to major U.S. ports, including Los Angeles/Long Beach, Houston, or New York/New Jersey, depending on your final destination and urgency.

Q: How do you handle warranty claims and RMA processes for defective fixtures shipped to the U.S.?

A: We stand behind the quality of our product with a strong 5-year commercial warranty. In the event of a failure, we offer clear protocols for documenting the issue. For qualified defective units, we typically provide replacement parts or full replacement fixtures in the next scheduled shipment, minimizing downtime and cost for the end-user.

Q: How can we verify the authenticity and currency of the UL and DLC documentation for imported fixtures?

A: We provide current and verifiable documentation, including copies of the UL certificates and the specific DLC Product ID (PID) for the fixture model you order. You can use this ID to instantly confirm the fixture’s listing status on the official DLC Qualified Products List (QPL), ensuring full project compliance.